Versand

At TidyHaven.buzz, we want customers to understand what happens after an order is placed and before it arrives at the destination. This Shipping Policy explains shipping charges, order preparation, delivery considerations, tracking, address requirements, and procedures for handling delivery problems.

1. Shipping Charges

We offer free shipping on orders with a merchandise subtotal of $10.00 or more.

For orders with a merchandise subtotal below $10.00, a $5.99 shipping fee will apply.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

2. Order Processing

After an order is submitted and payment is authorized, we begin preparing the merchandise for shipment.

Processing time may vary depending on:

Product availability;
Order volume;
Payment verification;
Fulfillment operations;
Weekends and holidays;
Weather;
Shipping destination; and
Circumstances outside our reasonable control.

Orders may not be processed on every weekend or public holiday.

3. Shipping Address

Customers are responsible for entering an accurate and complete delivery address.

Before submitting an order, please verify:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP code; and
Any other information needed for successful delivery.

An incorrect or incomplete address may cause delays, returned packages, or additional shipping expenses.

4. Delivery Estimates

Any delivery timeframe provided through the website or order communications is an estimate unless expressly identified as guaranteed.

Actual delivery may be affected by carrier operations, severe weather, seasonal volume, transportation disruptions, address problems, or other external circumstances.

5. Tracking Information

When tracking is available, tracking details may be sent to the email address associated with the order.

Carrier tracking information may not become active immediately after a package is prepared or transferred to the carrier.

6. Packaging of Placemats and Tablecloths

Textile products are packaged in a manner intended to protect them during ordinary transportation.

Customers should inspect the package after delivery and promptly notify us if the merchandise appears to have suffered significant transportation damage.

7. Damaged Shipments

If merchandise arrives damaged, please contact us as soon as reasonably possible.

We may request:

Order number;
Photographs of the shipping package;
Photographs of the product;
Description of the damage;
Delivery date; and
Other information reasonably necessary to investigate the matter.

Please retain packaging materials until the claim has been reviewed whenever reasonably possible.

8. Lost or Delayed Packages

If a package appears to be unusually delayed or missing, contact us with the order number and available tracking information.

We may investigate the shipment and communicate with the applicable carrier or fulfillment provider.

9. Incorrect Address

Customers are responsible for entering correct shipping information.

If a shipment is returned because the address was entered incorrectly or is incomplete, we may contact the customer regarding available options.

Additional shipping charges may apply where permitted by law and where the additional cost results from incorrect customer-provided information.

10. Multiple Shipments

If an order contains several products, items may occasionally be shipped separately.

Customers may therefore receive multiple packages or tracking numbers for one order.

11. Shipping Delays Outside Our Control

We are not responsible for delivery delays caused exclusively by events outside our reasonable control, including:

Severe weather;
Natural disasters;
Carrier interruptions;
Transportation failures;
Major infrastructure disruptions;
Government restrictions;
Unusually high shipping volume; or
Other extraordinary events.

This does not eliminate rights or remedies that applicable law requires us to honor.

12. Shipping and Returns

Shipping provisions operate together with our Return and Refund Policy.

If merchandise is defective, damaged, incorrect, or otherwise qualifies for a remedy, the applicable return or replacement process will be determined under the circumstances.

13. Customer Inspection

Customers are encouraged to inspect placemats and tablecloths soon after delivery.

If an issue is discovered, contacting customer service promptly can help us investigate the matter while shipment and order records are readily available.