Widerrufsrecht

At TidyHaven.buzz, operated by International Foundation of Bio-Magnetics, we want customers to feel comfortable purchasing products designed to complement dining spaces and everyday home routines. Our collection includes placemats and tablecloths, and we recognize that customers may occasionally need to return an item because of damage, a product issue, an incorrect shipment, or a change in preference.

This Return and Refund Policy explains the circumstances in which returns may be requested, the condition merchandise should be in, how refunds are handled, and how customers can contact us for assistance.

1. Standard Return Period

Unless a longer period or different remedy is required by applicable law, a customer may request a standard return within 30 calendar days after delivery.

The return period begins when the merchandise is delivered to the shipping address provided with the order.

Requests submitted after the applicable return period may not qualify for a standard change-of-mind return. This limitation does not affect rights relating to defective, damaged, incorrect, or non-conforming merchandise where applicable law provides a different remedy.

2. Eligibility for a Standard Return

To qualify for a standard return, merchandise should generally:

Have been purchased directly through TidyHaven.buzz;
Be returned within the applicable return period;
Be unused or only reasonably inspected;
Be in substantially the same condition in which it was received;
Include original packaging, tags, inserts, or other materials where reasonably available;
Include accessories or components supplied with the original order; and
Be accompanied by sufficient information to identify the purchase.

Because placemats and tablecloths are textile or fabric-related household products, customers should avoid washing, staining, ironing, altering, cutting, embroidering, or otherwise modifying merchandise they intend to return.

3. Product Condition

A customer may inspect a product in a reasonable manner before deciding whether to keep it.

However, a product returned after substantial use may not qualify for a standard change-of-mind return if its condition has materially changed.

Examples may include:

Food or beverage stains;
Makeup or cosmetic marks;
Pet hair or excessive debris;
Strong odors;
Tears or holes;
Burn marks;
Permanent discoloration;
Unauthorized alterations;
Cut or modified edges; or
Other customer-caused damage.

This section does not limit remedies that cannot lawfully be excluded.

4. Damaged Merchandise

If a placemat or tablecloth arrives damaged, please contact us promptly.

Examples of potentially shipping-related damage may include:

Torn packaging accompanied by damaged merchandise;
Significant tears;
Severe fabric damage;
Broken or missing components where applicable;
Severe staining that was present upon delivery; or
Merchandise materially damaged before it reached the customer.

For a damage investigation, we may request photographs of both the product and the shipping package.

Customers should retain packaging materials until the matter has been reviewed whenever reasonably possible.

5. Incorrect Products

If you receive an item that differs materially from the item ordered, please contact us as soon as possible.

Please provide:

Order number;
Product name ordered;
Product received;
Photographs if useful;
Customer name; and
Shipping information associated with the order.

After reviewing the order, we may provide a replacement, return authorization, refund, or another appropriate resolution.

6. Defective or Non-Conforming Merchandise

If a product has a manufacturing defect or materially fails to conform to its applicable description, contact us promptly.

For example, if a tablecloth arrives with substantial manufacturing damage that was not caused by transportation or customer handling, we may investigate the issue and determine an appropriate remedy.

The applicable product description and any express representations made at the time of purchase may be considered when evaluating whether merchandise conforms to the transaction.

7. How to Request a Return

Customers should contact us before mailing merchandise back.

Return requests should be sent to:

[email protected]

Please include:

Full name;
Order number;
Date of purchase;
Product name;
Reason for the requested return;
Description of any defect or damage;
Photographs where relevant; and
Any other information reasonably needed to evaluate the request.

8. Return Address

Authorized returns should be sent to:

International Foundation of Bio-Magnetics
5634 E Pima St
Tucson, AZ 85712
United States

Customers should not assume that sending merchandise to this address automatically authorizes a return. Where return authorization is required, please wait for our instructions.

9. Return Shipping Costs

For a standard return based solely on customer preference, the customer may be responsible for return shipping expenses unless otherwise agreed.

Where the merchandise is defective, materially damaged before delivery, incorrectly supplied, or otherwise qualifies for a legally required remedy, return shipping arrangements will be handled according to the circumstances.

10. Refund Processing

Once an authorized return is received, we may inspect the merchandise to confirm its condition and determine the appropriate resolution.

When a refund is approved, it will generally be issued to the original payment method.

Refunds may include amounts that are legally required to be returned under the circumstances of the transaction.

11. Refund Timing

After we submit an approved refund, the time required for the funds to appear in the customer's account may depend on the payment processor, bank, card issuer, or other financial institution.

Third-party financial institutions may require additional processing time.

12. Exchanges

If inventory permits, we may offer an exchange for eligible merchandise.

An exchange is not guaranteed because availability can change between the original purchase date and the return date.

If an identical replacement is unavailable, we may provide another appropriate resolution where applicable.

13. Promotional or Special Circumstances

If an item was purchased as part of a promotion, bundle, discount, or other special offer, the applicable refund may depend on the terms of that promotion.

Any special return condition will be disclosed when reasonably applicable.

14. Customer Responsibility

Customers should package returned merchandise securely enough to reduce the risk of additional transportation damage.

A customer should not ship a return in a manner that creates an unreasonable risk of damage to the product or surrounding property.

15. Legal Rights

Nothing in this policy is intended to waive or eliminate a right or remedy that a customer may have under applicable federal or Arizona law.

Arizona law specifically addresses deceptive and unfair practices connected with the sale or advertisement of merchandise, and Arizona's commercial statutes contain provisions concerning sales of goods, warranties, and remedies.